Orders are sent by Grande S.r.l. from Monday to Friday between 10:00 and 13:30. Orders placed during the weekend shall be processed from the following Monday morning. Clients are asked to provide a delivery address in such a way as to be able to take consignment of the package and to indicate a contactable telephone or mobile number. Goods shall not be sent to P.O. boxes.
- In Italy, shipping and returns are offered by Paola Grande Gioielli
- For european shipments the price is from 20 € up to 30 € depending on the country of destination.
- For non-European countries, shipping varies from 20 € to 40 € depending on the country of destination. Customs duties will be applied upon delivery for non-EU countries.
Orders of articles already available shall be sent on the first working day after the order is made, following confirmation of the availibility of the goods and the verification of the bank of new clients. The courier in charge is DHL and the expected delivery times are 3-8 working days.
Some products, as mentioned in the description, may have delivery times ranging from 1 week to 15 days, because they are more complex in terms of manufacture and/or in the management of sizes. If there is any need to have the item by a specific date, you can contact the 24-hour customer service, which will find the most suitable and fastest solution.
During Christmas, august and promotion periods dispatches may require longer times. Grande S.r.l. reserves the right to postpone despatch in any and all cases of force majeure.
Goods dispatched from Grande S.r.l. are insured free of charge for theft and accidental damage. Once the delivery reaches the destination and is accepted by the Client the insurance is no longer valid.